No. Only live websites with a host and domain are eligible for The Unlimited Content Edits Plan.

If you’d like help building out a website, please reach out to us for more information.

While our 24/7 team is available at all times for content edits and admin panel changes, we are not an emergency support service. Requests are handled on a first-come, first-serve basis.

Our Jump the Line service offers priority service With Jump the Line, anytime you submit a content edit request, it automatically jumps to the front of the queue — 24 hours a day, 7 days a week.

Yes. Our happiness engineers need to know that the sites they are working on are up to date and have reliable backups. Because of this, the Unlimited Content Edits Plan includes the Maintenance Plan service.

When we say unlimited content edits, we mean it! You can send in as many requests as you’d like. Remember that a content edit is anything that takes 30 minutes or less to resolve and can generally be handled within the admin panel of your WordPress website.

We’re able to do this because we have a team of happiness engineers dedicated to doing only this — 24 hours a day, 7 days a week, 365 days a year. We can resolve most tasks very quickly since we often see similar issues across hundreds of sites. And while some customers send more support requests than others, the average number of tasks per customer is very manageable.

Pure Bliss Digital is not an emergency service provider.

All of our content edit requests are handled in the order they are received.

We typically handle requests in under 8 hours unless they need to be escalated or there are further questions.

An example of an urgent request is:

“URGENT! My WooCommerce shop link is not working on a specific product! Please fix this immediately!”

Because we are not an emergency service provider, this type of request would fall into the content edit request queue and be resolved within 8 hours by our team.

If you find you are often in need of urgent requests, you may want to consider our Jump the Line service, which gives you instant VIP status in the queue. Anytime you submit a support request it automatically jumps to the front of the queue — 24 hours a day, 7 days a week.

Whenever we receive a request, the happiness engineers evaluate it to make sure it fits within our scope of service.

If we think a task will take more than 30 minutes, we’ll provide a quote for approval.

Occasionally there are requests that our happiness engineers cannot do because it falls completely outside our scope of service. Once we troubleshoot the issue, we’ll let you know what your best options are.

Here are some requests that the Unlimited Content Edits Plan does not include:

• Graphic design changes (Things like creating graphics or editing images beyond simple resizing/cropping)
• SEO and Analytics strategy, review, or consulting
• Writing or providing copy for posts, pages, products, etc. (Including Cookie Permissions and Privacy Policies)
• Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
• Host-related optimization
• Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.
• Purchasing plugins, license keys, or extensions

Just remember, it never hurts to ask. No matter the request, we’ll help point you in the right direction!

Our Unlimited Content Edits Plan covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.

For example: Adding or editing content like blog posts, WooCommerce products, pages, editing menus and widgets, installing and activating plugins, and much more.

Have more complex issues? No problem! We’re happy to troubleshoot more complicated issues and then discuss what kind of resolutions we can offer to best fit your needs.

Here’s a more comprehensive list of the most common things our 24/7 team does.

Content Edits:

• Publishing blog posts and new pages from provided Word or Text documents
• Adding/Removing/Editing text on posts, pages, products, etc.
• Uploading provided JPG and PNG images and adding to pages
• Cropping/Resizing images within the WP Dashboard
• Adding provided Yoast keywords, titles, snippets, etc
• Adding/Removing/Editing menu items
• Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
• Create image galleries
• Edit page slugs
• Adding/Removing/Editing users
• Upload PDFs
• Adjust widgets

Settings Adjustments:

• Updating theme options
• Adding redirects
• Add/Remove/Edit form fields
• Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
• Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

• Custom CSS / JS
• Performing search and replaces
• Adding code snippets through WP hooks
• Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
• Performance / Page-speed related adjustments based on GT Metrix reports
• Minor troubleshooting involving plugin and theme compatibility
• Installing tracking codes (i.e. Google Analytics)
• Testing contact forms and checkout workflows

It’s easy to submit a content edit request! You can simply send the request via email to [email protected].

It will be received by our team of happiness engineers immediately and you’ll get an email confirmation.

Please include as much information as possible and follow these best practices:

• The subject of the email should include your domain and a simple subject that captures the essence of your request.
  Examples:
  Email Subject Line 1: mysite.com – Fix font on plans page
  Email Subject Line 2: mysite.com – Gallery posts
• One task per request
• Include as much information as possible: screenshots, detailed description, error numbers, videos, etc. Whatever you’ve got, we’ll take it!
• If you are sending in copy that you would like posted/updated, please be sure to include it as a word document that our happiness engineers can copy and paste.
• Remember to include any files that you would like uploaded.